FAQ & Concierge Support
Discover details about our bespoke lighting engineering, color-matching registries, international project trade programs, and procurement workflows.
Bespoke Manufacturing & Design
What is the typical production timeline for a custom light fixture?
Our tailored manufacturing cycle generally spans 2 to 3 weeks. This timeframe accommodates rigorous conceptual validation, structural balance engineering, and premium artisanal handcrafting. For complex commercial contracts or massive multi-tier chandeliers, customized timelines will be pre-registered by your dedicated project engineer.
How do I submit color requirements for custom glass and finishes?
To preserve absolute coherence within your space, we offer meticulous finish matching. Clients can supply industry-standard references using the RAL Color Chart or the Pantone Matching System (PMS). Our glassblowers can formulate exact opacity layers for clear, frosted, smoky quartz, and signature amber glass components.
Technical Specifications & Compliance
Are Manor Lights custom luminaires certified for commercial deployment?
Yes. Every single custom-engineered light fixture is built utilizing contract-grade, premium components. We ensure full regulatory compliance, providing electrical certifications tailored to your specific global region (such as UL, cUL, or CE standards) for perfect safety integration in luxury homes, hotels, and corporate builds.
Which architectural dimming protocols do your integrated LEDs support?
Our proprietary solid-state light boards and remote/internal drivers can be optimized for a multitude of architectures. We offer full compatibility with Triac (Phase-cut), 0-10V analog dimming, and DALI systems. Please notify our engineers if your build integrates automated smart systems like Lutron, Crestron, or Control4.
Shipping, Logistics & Installation
How are custom glass and fragile lighting components packaged for transit?
To ensure absolute protection, all custom fixtures—especially delicate hand-blown and amber glass elements—are packed using high-density tailored foam and encased in premium export-grade wooden crates. We partner exclusively with white-glove freight carriers to secure intact delivery to your residential or commercial job site.
Do you provide installation services or detailed electrical schematics?
While Manor Lights does not provide on-site physical installation, every custom luminaire is dispatched with comprehensive, professional architectural shop-drawings, precise dimensional layouts, and step-by-step wiring diagrams. We strongly recommend commissioning a certified, licensed professional electrician to complete the ceiling reinforcement and final connection.
Logistics, Guarantees & Trade Privileges
What advantages does the Manor Lights Trade Program offer?
Our exclusive Trade Program is architected specifically for certified interior designers, general contractors, and hospitality developers. Approved members unlock tiered contract pricing structures, priority manufacturing slots, and direct communication lines with our architectural engineering staff. Applications can be submitted via our Custom Services hub.
What is the cancellation or return window for custom orders?
Because each bespoke model is tailored precisely to individual dimensional, technical, and finish specs, custom items are strictly non-refundable and exempt from standard return policies once engineering blueprints are approved and material cutting initiates. We stand firmly behind our craft and provide comprehensive architectural shop-drawings prior to fabrication to guarantee perfection.